![]() ![]() If you would prefer to speak to a technician for additional assistance, you may call our special toll-free number for email customers with unresolved issues by dialing 1-86, Monday - Friday 10:00 a.m. Special Note: Certain issues are very difficult to resolve via email. Please let us know if we can be of any further assistance. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered. If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. We will also include free ground shipping with your purchase. This program allows you the opportunity to purchase a replacement product discounted from the list price. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. ![]() ![]() If you wanted to consider it, you are eligible for the Canon Upgrade Program. This printer is only compatible with Windows 8.1 and earlier, or Mac OSX computers running OS 10.9 and earlier. ![]() The MP620 is not compatible with the 10.13 operating system. I can provide information regarding the printer and this OS. Thank you for contacting Canon product support in regard to your PIXMA MP620 and the High Sierra operating system. Note: nice of them to offer a bit of a discount on a new printer. Canon has just informed me that I need to buy a new printer because my model is not compatible with High Sierra - here's an email I just got from their tech support team. ![]()
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